Fun,
Family and Ethics:
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Chart
1
"MEASURES OF SUCCESS THAT ARE VERY IMPORTANT TO ME"
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|
% |
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"Enjoying
What I am Doing" |
96 |
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"Having
a Close Supportive Family" |
92 |
|
"Having
Children Who Love Me" |
90 |
|
"Contentment
and Peace of Mind" |
88 |
|
"Balancing
Business and Family Life" |
83 |
|
"Making
Enough Money to Live Comfortably" |
83 |
|
"Having
a Positive Impact on My Children" |
79 |
|
"Being
Able to Give Back to Society" |
77 |
|
"Personal
Growth" |
77 |
|
"Contributing
to my Community" |
76 |
|
"Developing
my Abilities to their Fullest Extent" |
75 |
|
"Prestige
and Respect from my Peers" |
69 |
|
"Proving
to Myself that I Had the Right Stuff, |
60 |
|
"Having
Children Who are Successful in their Careers" |
60 |
|
"Being
my Own Boss" |
59 |
|
"Being
a Leader" |
52 |
|
"Having
an Impact on the Larger Society" |
36 |
|
"Recognition
outside the Business Community" |
36 |
|
"Having
Power and Influence" |
32 |
|
"Winning
Competitively against my Peers" |
30 |
|
"Getting
to the top of the Business or Professional Hierarchy" |
27 |
|
"Making
a Great Deal of Money" |
12 |
|
"Moving
into a Higher Social Class" |
2 |
The contrast between
the class' earlier and later conceptions of success casts an interesting
light on the maturation process in our society. These contrasts are
so striking and suggestive that we have prepared a special comprehensive
chart (See Chart 2) that quotes each class member's earlier youthful
conception of success side by side with his current conception. Where
in the earlier definitions the themes of money, ambition and status
dominate, the emphasis now is on making a contribution, living comfortably,
giving to others, enjoyment and satisfaction, ethical integrity and
personal growth.
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Chart
2
"WHAT SUCCESS MEANT IN 1949 AND
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|
In
1949 |
Now |
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"I
wanted to make big bucks |
"To
feel good about myself, to leave footprints." |
|
"Make
$25K a year; I'd be in hog heaven." |
"I'm
an achiever...(I want) to keep things going." |
|
"Making
a living." |
"A
life...that makes a contribution to society." |
|
"Lots
of money" |
"Having
enough money to live comfortably but with more time to do outside
activities." |
|
"Making
money." |
"I
think success is being allowed to do the things think make you
happy in a communal relationship with other people. Being of
service." |
|
"I
probably measured (success) in dollars and cents...I've never
been able to understand people's interest in having power." |
"Being
able to accomplish some things that I want to do. A successful
retirement is more in enjoying every day...and having friends
and social contacts...I still think that achieving financial
independence is what working is all about...even (most) inventors
or innovators will attach some value to the money their ideas
generate." |
|
"Success
was money and making sales and recognition." |
"The
success of children and grandchildren by leaving them a legacy
of values they can live by. Also having friends that think highly
(of you) and believe you're an ethical person with values and
faith." |
|
"Getting
a good job and moving up very quickly as demonstrated by titles,
perks and compensations." |
"Becoming
more of the person that you potentially could be...it transcends
any given activity. Learning to be more of who you are." |
|
"Working
for a big company and moving up the ranks. That was prestige
and success." |
"Success
means looking back and feeling that you've not shortchanged
any of your responsibilities: wife, children those who ....ask
your advice." |
|
"It
meant getting a job with a forward-thinking company and participating
with that company in learning the business." |
"Success
is your friends. It's less tied to business. The outside activities
become an important part of your whole life." |
|
"Getting
a corporate officer's job and a good salary." |
"Being
satisfied that I have a totally ethical outlook." |
|
"Having
a good income." |
"Building
this orchestra." |
|
"A
job that paid $20-25,000 a year." |
"My
stores...we stress honesty and good service. That is success." |
|
"Being
able to pay for my kids education." |
"Being
satisfied with what is going on in my life today." |
|
"Having
a big salary and a big title." |
"With
all the down-sizing going on, you have think...about smaller
and more exciting things to do." |
|
"Business
and the score-keeping of business -- the material rewards." |
"Health
and happiness is wealth...giving to individual people, family
and community." |
|
"Get
established somewhere and lead my own life without having to
depend on my family for finances." |
"Live
a comfortable life and give to others who are less fortunate." |
|
"To
have a job that gave me security, having lived through the depression." |
"Using
your ability to the fullest. Being respected, not feared. And
financial security." |
|
"Just
to make a living...If I ever made $30K a year, I'd be doing
very well." |
"I've
had financial success beyond my wildest dreams. (Success now)
is having satisfaction, having done a good job in business." |
|
"A
sense of relief that I was ending my school work...I was looking
for a scientifically interesting place and I chose IBM." |
"Bringing
up decent kids and having them educated in the true sense. Helping
my wife do what she wants." |
|
"Success
meant getting to the next rung on the ladder and moving up from
there. I looked at (success) in economic terms." |
"A
pleasant prosperous lifestyle and the satisfaction of achieving
some level of personal success and status." |
|
"It
was more a question of making money. |
"It
certainly isn't money...It is the satisfaction of having a more
stable business career." |
|
"I
didn't feel successful when I got out of HBS. I felt that I
had a prescription to be successful and that I loved the business
world." |
"I
enjoy hearing my classmates talk about...their yachts and jets
and things that just don't interest me at all. (Success for
me is) how did you lead your life? What are you here for? How
did you accept your inherent responsibilities?" |
|
"Getting
a job with a strong reputable company. Getting a good salary." |
"Having
room to live a suitably balanced life, including time with my
three married children and six grandchildren." |
|
"Long-term
success was probably to end up as the boss." |
"A
career that is fulfilling and makes you feel that you've done
a good job. To feel that you've made a contribution and that
you've reached...the peak of your ability." |
|
"A
steady job and a three bedroom home on a 100 foot lot...Maybe
doing as well as your parents did." |
"A
feeling of pride having managed a business that somebody wanted
to buy...I don't know that money or financial success has much
to do with happiness." |
|
"Getting
a good paying job and having the opportunity to rise up to senior
management." |
"You've
found your niche and you can say, 'On balance I enjoyed it 90
percent of the time. I got tremendous satisfaction and stimulation
from it."' |
|
"Success
meant making a lot of money. To be admired by my peers for my
success at making money." |
"Success
now is a feeling of being dependable and trustworthy. I really
don't work for money anymore. |
|
"Climbing
the ladder and being recognized for doing a good job." |
"Success,
first of all is being happy with yourself and having a happy
family." |
|
"One
of the things was financial...I wanted to move into management...I
wanted growth...I wanted greater responsibility." |
"Success
means having made a difference...having built some things, having
helped some people, having contributed to shareholder values...having
improved the business climate through ethical conduct." |
|
"I
think that all (success) really meant then was promotions." |
"I
suppose (success) means self-satisfaction, the good life, etc...it's
a real case of whether or not you're satisfied with what you've
accomplished in life and can live with yourself." |
|
"(Success)
absolutely did not focus on money. I wanted to do something
constructive...like go into the Naval Academy." |
"...Being
respected for my values and judgment by the people (I work with
in business). A lot of it is how my five kids see me...how I'm
able to help them." |
|
"Achieving
a good standard of living." |
"Having
a good standard of living is not nearly as important as it used
to be. More important is putting something into the community,
treating your employees and associates...better." |
|
"To
achieve something in the course of your career." |
"There
are some deeper feeling of success which have to do with the
way you related to the people you worked with...an overall social
or moral sense that what you did in the course of your career
was worthwhile or meaningful." |
|
"Good
job, lots of money, not being President of GM but doing something
of importance and some interest." |
"By
and large you've kept a reasonable balance in what you were
doing and what you've done." |
|
"...To
run the business...to have something I could be responsible
for and be in charge of...to be the boss and take the licks
and the glory." |
"Having
a achieved a certain level of satisfaction and happiness...and
having some fun in the process." |
|
"Advancement,
raises, more responsibility, etc." |
"Achievement
of your own goals, not money necessarily. Having...contentment
with yourself and your world." |
|
"Recognition
in the business world." |
"It
is still recognition but perhaps more emphasis on the monetary
side...from time to time my offspring seem to need some help." |
|
"Financial
security." |
"Doing
that which I have fun doing and I've got (this) luxury." |
|
"To
rise in the hierarchy of any I organization I went with." |
"To
help others" |
|
The
way you judged success was how well you pleased that boss and
got that next promotion." |
"Getting
up in the morning and feeling pretty good. When you look at
the actuarial tables pretty soon you decide you just have to
be happy with each day." |
|
"Being
in a position of importance nationally." |
"Having
filled very responsible positions, having made a difference
in a lot of things in the world, having influenced people, technically,
morally, ethically." |
|
"Success
was getting into school and then graduating." |
"At
my age, getting up in the morning and looking at the trees and
flowers...I'm business because it's like a game." |
|
"It
meant to hold my own in whatever environment I was working in
and I could earn enough money so that I could achieve total
freedom -- to do whatever I wanted and be myself" |
"To
me, success means somebody who lives a decent, good life, someone
who is available for things that make real sense. To stand by
your strengths and be someone who can be counted on." |
|
"Success
meant independence (as opposed to be in a part of a hierarchy
in the military service). It also meant a good deal of financial
success, having gone through the depression." |
"Success
now means many of the same things but I would add the feeling
that personal relationships around you are satisfactory." |
|
"We
used money &as a measurement tool, but that didn't last
very long." |
"Living
as useful and honest a life as I can. Success comes down to
whether you've been able to live up to your own value system...I've
been as successful as I have been in part due to that value
system." |
|
"If
I ever made $10,000 a year, I'd be successful." |
"The
money is still important...(but not as important as)...the contributions.
To have the time and your health to be able to contribute something
to things you're involved in." |
|
"I
was concerned about establishing a family and providing for
them and having a successful career." |
"It's
a matter of being of service. I'm certainly not now concerned
about remuneration." |
|
"I
set out to build a big business. I thought that money was very,
very important." |
"In
the business world and in government, success is too much related
to money in the bank and to power -- you find people who have
compromised principles to achieve money or power. Success means
not compromising these." |
|
"In
the early days It was building a house and furnishing it and
having kids.... pretty much staying ahead of the needs, financial
and so forth. |
"Personal
satisfaction. A good reputation and to be financially secure
enough to not be concerned about retirement...to be able to
support my children and grandchildren to some degree. |
|
"Success
was getting a job and also graduating in the top part of the
class." |
"I
have been reasonably successful as a human being and not much
of a success as a businessman. I probably wasted (the HBS) education." |
|
"Entering
the family business and establishing my own capabilities within
that business." |
"Directing
a successful company...in terms of its service to...stockholders,
employees or guests. (Also,) to maintain a full and useful personal
and family life. |
|
"Getting
a good job that provided satisfaction...The ability to provide
for my family--to house, feed and educate them." |
"To
make a meaningful contribution, stretch your own abilities,
test yourself and to deploy your own abilities and energies
in the direction that brings about the greatest contribution." |
|
"Success...meant
(getting) a certain targeted income...plus and acknowledgment
of being smart." |
"The
financial scorecard has changed but that is still a piece of
it...being a smart guy is also important but also a sense of
having done it my way, the ethical way. Acknowledgment that
character, integrity and honesty have not been compromised." |
|
"...Proving
myself as a bread provider." |
"To
reach the goals one sets for oneself and solve problems as they
arise." |
|
"I
thought success was achieving a position of respect in the business
community, including running something and financial reward." |
"Happiness,
sense of fulfillment, leading a full life; sense of family,
contribution to society." |
|
"Success
was each next move and what kind of fun I could have. (It) was
seeing how you could improve." |
"To
look back at financial rewards (to live securely), to look at
the people you've helped advance." |
|
"Money
and achieving a good position for a comfortable life." |
"Being
able to set goals and accomplish them -- your own private goals,
not those imposed by others." |
|
"The
fact of passing was a success. Just getting the MBA was an achievement." |
"Having
had a job that you could put your heart into. Having made enough
to provide a comfortable retirement." |
|
"I
wanted to get out there and be the #1 guy. I soon found out
that wasn't going to happen. You have to cut corners ethically
to get there. You have to be completely 100% business oriented." |
"Being
content and having a contented family." |
|
"(Staying)
afloat financially...figure out how to move ahead in a good
way." |
"Success
today is just the enjoyment of being involved in business." |
|
"Success
was simple after the depression: Get a job and have some money
($25K/year was good). Be able to support a family. Do some things
others were doing." |
"How
far you get up the scale in business. Being able to make a contribution;
make jobs; benefit shareholders -- to have that much influence." |
|
"Success
was getting my MBA (because business school was very difficult
and stressful." |
"Getting
things done. My success is selecting and helping people grow.
My skills became better at selecting people." |
|
"Getting
an assignment and completing it. (Also) promotions and going
to the top." |
"Undertaking
a task, meeting a challenge and fulfilling it. Setting out to
do something and do it. Giving direction and/or money so that
someone else may succeed." |
Money, it will be noted,
remains important to most class members, but in a different sense
than in the past. The majority want to have enough money to live comfortably,
but they do not want money to be the measure of their social and self
worth. Only two class members interviewed for this study said that
money had become more important to them, now that they were no longer
working and were more concerned with financial security.
The shift away from
preoccupation with money to a concern with other values is consistent
with A. Maslow's and O.G. Brim's theories. Maslow postulated a hierarchy
of needs such that one is free to progress to higher order needs such
as service to others only when more basic needs have been met. Brim
suggests that people adjust their goals to reality, turning toward
family and community values when career prospects top out. The shift
of emphasis from achievement for the self to concern for others is
also consistent with the theories of maturation advanced by Erik Erikson,
Daniel Levinson and others, wherein shifts in one's balance of values
reflect changes in the life cycle. In the Eriksonian vision of eight
life stages, the seventh stage leads to a hard-won maturity gained
in the struggle between the generative, creative side of one's life
and the forces that slow growth and lead to stagnation. The successful
resolution of this age-specific struggle is, according to Erickson,
a strengthening of the structure of care, concern and responsibility
for others.
One cannot help but
be struck by the repeated references throughout these interviews to
the explicit need to "nurture others," "to bring other
people along", "get pleasure from helping other people",
'put something back", etc. It is possible of course that the
men are exaggerating. (We do not know how their wives, children and
other people see them.) But even allowing for the exaggeration in
the presentation of self that often accompanies success in our culture,
the interviews taken as a whole suggest that the men's' value claims
are authentic, not hypocritical. The stability of their family lives,
the deep concern with religious and ethical values, and the extent
of their reported involvement in their communities helps to support
the Ericksonian interpretation that the changes they report in their
conceptions of success reflect a hard-won process of maturity.
Despite these sweeping
changes in their success values, 65 percent of all class members feel
that they haven't changed all that much and are essentially the same
people they were back then as MBA students, only a bit older.
The moderate changes
that class members do see in themselves suggest a certain softening
of the hard edges. Like most successful businessmen, most believe
that as they have grown older they have become more mellow and tolerant
(80%). They also feel they have grown more considerate of others (73%),
more self-reflective (66%), easier to live with (57%), less rigid
(59%), less anxious (56%), more people oriented (50%), more open with
their feelings (48%) and closer to their children (48%). About one
out of four cite negative changes such as becoming less creative,
less patient and more judgmental.
Even those who feel
they have changed a great deal since their B-School days (33%) do
not cite drastic changes. Typically, they cite enhanced self-confidence,
broader interests and greater maturity. For example:
" "I've developed
a great deal more self-confidence...I don't think I'm as brash. I
must say that if later in my career I had to deal with someone as
brash as I was (back then) I think I would have fired him."
" "I have
more self respect and I'm proud of what I've done."
" "I hope
my outlook and interests have broadened."
" "I have
a better sense of values. I have matured as an individual."
" "I've learned
to temper my ego."
" "When I
look back on myself...and realize how little I knew about anything
-- least of all myself -- I guess I'm a very different person."
" "Initially
I was far more achievement oriented, with less emphasis on personal
relationships. I've come to value personal relationships much more,
and am far less competitive...I've become much more of a coach and
delegator, as opposed to leading in a more autocratic way."
To learn in what respects
class members felt they had remained the same people, we asked the
question: "What aspects of your character and identity have persisted
over these 45 years?" The answers largely fall into two categories
-- personality traits and ethical concerns. Here are some of the typical
personality traits that they believe have persisted throughout the
decades:
" "...high
energy, getting things done, getting things to work. Stamina."
" "Persistence
-- I don't give up. Hangin' in there."
" "My general
aggressiveness..."
" "My determination
and ambition...Enjoying life."
" "I'm a
hard worker...I like to keep learning new things, to be curious about
things."
" "A refusal
to give up...I don't engage in self pity too much. I always look for
a new front to attack..."
" "...I've
always had a pretty good sense of responsibility. If I undertake something
I generally do it and get it finished...I feel a sense of obligation
to carry through whatever I undertake, and I think that's always been
true..."
" "Stubbornness...Most
people would have given up a long time ago...Tenacity is a better
word...I will stay with something until I get it."
The second category
focuses on ethical principles:
" "I still
have very strong principles...When I think something is right, I will
fight for it, sticking up for my principles."
" "Integrity.
My character hasn't changed at all. I feel I must always do my duty
with self discipline."
" "Telling
the truth. Being square. Caring about the people that work for you.
Having a real loyalty down as well as expecting loyalty up."
" "...I was
a great admirer of my father for his fine, fine reputation...I am
thinking mainly of honestly, fairness and a lot of those ethical qualities
that you hope people do have."
In other words, even
though their conceptions of success have been transformed over the
years, these men do not believe they themselves have changed all that
much. They believe their essential identity and character has remained
intact. What has happened is that as they have grown older and also
as they have responded to changes in the larger society, they have
gradually integrated society's newer conceptions of success into their
own world view. In what follows we will examine how the majority of
class members reshaped the conception of success they held when they
were young men into a new, highly original constellation of success
values that the larger society often misinterprets and misunderstands.
In conversations with
class members prior to the formal survey several of them had used
the word 'fun' to describe their careers and the pleasure it gives
them. They made such comments as, "I want to go on working as
long as it is fun" and "I would advise young people to find
a company they will enjoy, where it is fun to come every day."
Historically, the idea
of equating a business career with fun would strike many as incongruous.
Words like 'dedicated,' 'committed', 'satisfying' and 'rewarding'
come readily to mind. Words such as these evoke no surprise. But 'fun'?
It seems an odd way to describe the serious business of managing an
enterprise and building a career, especially for men who came of age
in World War II and the period following it.
In that era, men derived
their greatest satisfaction in fulfilling their role as providers,
but the satisfaction came mainly outside of work as an extrinsic benefit.
It came from being treated as the head of household, the "man
of the house" who was willing to sacrifice his own fulfillment
for the sake of meeting the family's material needs. The satisfaction
came from the conviction of moral worthiness in sacrificing for others
at the expense of one 's own enjoyment. Work was decidedly not supposed
to be fun; it was supposed to be frustrating, repressive of man's
self-expressive urges, and even ulcer-producing. Have things changed
so much that the men of this same generation now regard their work
as 'fun'? If so, what in the world do they mean by fun?
In order to learn whether
the word -- and the sentiment underlying it -was typical or atypical
we asked all class members, "Have you enjoyed your business career
in the sense of having had fun with it, or are these the wrong words
to use?"
Significantly, only
eight men (8%) rejected the word 'fun'. One said: "It was challenging
and rewarding, but it wasn't fun." Another said, "I enjoyed
being productive but I wouldn't use the word 'fun'." Another
observed, "My working career gave me some satisfaction and accomplishment,
but I wouldn't describe it as 'fun'."
Note, however, that
these reservations come from a tiny minority. An impressive 92 percent
majority wish to associate themselves with this ultramodern notion
that a business career ought to be, and is, driven by intrinsic satisfaction
and is exciting and fun producing.
Many parts of the interviews
provide additional evidence that the value of enjoyment from one's
work looms large in the priorities of the class of '49. The reader
will recall from Chart 1 that when class members are asked, "...what
measures of success are very important to you today?", the top
rated value out of 18 possible choices is, "enjoying what I am
doing." At an astonishing 96% level, this meaning of success
weighs in ahead of "having enough money to live comfortably"
(83%) and "contentment and peace of mind" (88%). The only
success values close to it are "Having a close supportive family"
(92%), and "Having children who love me" (90%). Furthermore,
when the members of the class who are not yet fully retired (52%)
are asked about the reasons they continue to work, the most typical
responses are:
" "I enjoy
my work."
" "...because
I have fun doing it."
" "Because
I love it."
" "Both for
enjoyment and for the income"
Enjoying one's work
emerges as one of the most, perhaps the most central success value
in the lives of the class of '49. It didn't start out that way. The
interviews suggest that the importance of enjoying one's work grew
gradually as the class members matured and times changed. This is
a very striking finding. We might expect this sharp focus on enjoying
one's work from younger people -- the sons and daughters of this generation.
But it is noteworthy that the very men whose lives exemplified the
'good provider' social role model of the 1950s have so changed with
the times.
What the interviews
also show, however, is that there is nothing simple about the meaning
of 'fun' and 'enjoyment'. In some ways these words obscure more than
they communicate. They hide a complex and multifaceted constellation
of meanings. Since fun and enjoyment loom as such key values, it is
worth the effort to unravel the skein of meanings associated with
them. We identify a number of analytically distinct meanings hidden
under the blanket terms 'enjoyment' and 'fun'. These overlap and cluster
together, but in nuance they differ from each other.
The two principal meanings
are being a player and developing one's skills and abilities in the
act of achieving something meaningful to the individual.
Being a Player.
In the interviews, we asked those who have retired fully or partly
to discuss the down side of retirement and its principal drawbacks.
The number one and two drawbacks they singled out were: "Diminished
challenge and excitement" (42%) and "No longer feeling like
a player in a great game" (36%). The two are related, since challenge
and excitement are the dominant emotions of being a player.
What being a player
means is taking action with others to accomplish significant deeds,
especially when the action has the characteristics of a game. This
aspect of enjoyment is dramatized in those quotes where individuals
admit that at times the game itself became more important than the
profit maximizing goals of the business.
Its importance is also
highlighted in those instances where, in discussing what they might
have done differently with their lives, several class members state
that they would have chosen careers that gave them better opportunities
to be players. (It should be noted that there are dangers associated
with being a player. One man said that he would lie awake from three
to four every workday morning thinking about how they are "going
to get you and what you will do". He represents an extreme case,
but there are many mentions throughout the interviews of the need
to "watch your back" and "cover your ass").
Developing One's
Skills in the Interest of Achievement. The interviews show the distinct quality of enjoyment
that comes with developing, honing and applying one's skills. Many
men cite concrete instances of skill development and the profound
satisfaction it gave them to practice them. The greatest enjoyment
of all comes when men feel they are performing at the very peak of
their powers and abilities to achieve something important to themselves
and others.
Social scientists have
long recognized the potency of the achievement need. It is deeply
rooted in our culture. People derive great enjoyment from the act
of building and achieving. The interviews are replete with quotes
from men who speak of the pleasure they derived from seeing things
they worked on for long periods of time come to fruition. It is not
necessary to feel that what one has built is monumental or enduring
or outstanding. The satisfaction comes from the feeling that you have
done your job and performed your role in a manner that meets your
own standards and those of the people around you.
Other meanings of fun
and enjoyment relate to the thrill of winning, of coming out on top,
of being number one; the satisfaction of passing on what one has learned
to others, particularly helping younger people to develop and grow;
the glow that comes from receiving recognition from others; the quiet
satisfaction of keeping busy, of keeping one's mind active and alert,
and the simple pleasure in being with other people -- the joys of
friendship and camaraderie.
Chart 3 presents a variety
of quotations from the interviews to illustrate these various meanings
of enjoyment. Taken compositely, these quotes elaborate just what
class members mean by fun and enjoyment. Some of the meanings approximate
the everyday usage of these terms; others vary greatly from common
parlance. But together, they help to explain how and why a business
career can hold the compelling interest to its participants that it
does, apart from its extrinsic rewards of money, power and status.
Indeed, these extrinsic rewards fade in importance with age -- at
least for this group of men -- while the rewards associated with the
various meanings of enjoyment grow in importance.
|
Chart
3 MEANINGS
OF ENJOYMENT
|
|
"I
suppose I am most proud of certain individual deals. To me,
business has been a chess game and when you play the chess game
well and you win, that's very exciting. I used to be accused
of being more anxious of doing a difficult deal which was less
remunerative than a simple deal which was more remunerative." |
|
["What
was satisfying] was seeing [the company] grow and prosper and
being respected and recognized...feeling that I had contributed
something to the industry as a whole...feeling like a significant
player in an industry that grew to billions of dollars." |
|
"My
objective was to try to be the best in the world in a bunch
of small areas...My objective was to have no competition and
protect a little tiny piece of the top of the pyramid...That
was kind of fun." |
|
"For
a small company which had been virtually in one location all
of its years to move to a brand new facility, that's always
exciting...To try to have a world-class facility. And that we
did, and that was fun...For some members of the class, that's
pretty small potatoes, but for me it was a lot of fun." |
|
"Seeing
things come to fruition that you were involved in and responsible
for. Building a new plant in an area that -- for a stuffy old
company that was never going to do anything--being able to get
that through and seeing it succeed...That was fun and satisfying." |
|
"Building
a company from scratch and building it up to be considered the
finest in the industry." |
|
"When
I became president in 1968 installing modern management methods
and teaching more sophisticated management to the group of middle
managers...I'd say the highlight of my CEO career was selling
the company to a large corporation at double its net worth and
the corporation that acquired us said they were paying 100%
premium for the depth and quality of our management...which
I started from scratch." |
|
"I've
enjoyed being an outstanding salesman, and when someone would
refer someone to me, I knew I had helped the person who had
made that referral. And that was a very definite gratification.
I felt that I'd done my job; I'd met my goals of helping that
person." |
|
"Helping
to formulate basic policies in a corporation that was the fundamental
key to success. That was in large corporations. Later on when
I sent into smaller corporations, the satisfaction came by taking
the company and getting it turned around, getting profitability
back and saving it." |
|
"Developing
a management team and people who can succeed me in the business.
It's very much a family business and I'm very pleased to see
family members developing so well ... a combination of family
pride and business achievement." |
|
"My
career at Litton Industries -- that was the heyday of Litton
-- a whirlwind of mergers and acquisitions in which I played
a major role." |
|
"Founding,
developing and playing a key role in providing extremely meaningful
services in the lives of thousands of people." |
|
"Trying
to leave this planet a little better than we found it, with
trees and greenery, which are our renewable resources." |
|
"I
wish all of them would be as fortunate as I have been: To be
able to do in business what I thought was very, very important
and it connected with community service and my own interests." |
|
"I'd
say the entrepreneurial aspects of small business. That's been
my charge, which I have thoroughly enjoyed." |
|
"Try
to analyze what it is that you're good at and that you really
enjoy doing from an academic standpoint or a skills standpoint,
then try the best you can to find an opportunity in business
to use those skills and enjoy it. If you really like what you
are doing and you've found your niche, you are going to be successful." |
|
"My
business career was as an engineering manager. The love of technology
drove it. It was involved in developing side-looking radar.
We did wonderful things over and over again, helping people
do better measurements." |
Toward the end of the
interview, we asked each class member, "What, in retrospect did
you get out of your experience as a B-School student?" The two
most frequently cited benefits were:
" Breadth of knowledge
and problem solving, and
" Self-confidence
and comfort with the corporate world.
Chart 4 presents a range
of quotes from the interviews to illustrate how the class members
describe these benefits in their own words.
|
Chart
4 "WHAT
DID YOU GET OUT OF YOUR EXPERIENCE AT THE B-SCHOOL?"
|
Breadth
of Knowledge Problem Solving
|
|
"They
had one little course called Administrative Practices. It taught
us to treat human beings as human beings. It was a breadth of
knowledge I don't believe I could have achieved elsewhere. It
was an exceptional experience." |
|
"...It
gave me the authority which I did not have before....using numerical
analysis. It gave me an approach to problem solving." |
|
"It
gave me a broader outlook and much more good sense. It gave
me the ability to avoid fads and to see through the popular
delusions of the day that come and go." |
|
"I
gained certain analytical tools and it taught me I could cut
it." |
|
"The
same sort of thing I got out of social anthropology as a Harvard
undergraduate -- to see several sides of an issue and not be
dogmatic and to have some knowledge of marketing problems and
production -- a way of thinking and of not jumping at the obvious." |
|
"It
broadened me. It made a thinker out of me. It taught me there's
no one answer to a business problem. I developed tremendous
humility." |
|
"There
were an awful lot of aspects of business that I was not aware
of -- something as mundane as accounting became clearer to me.
Investment management, manufacturing courses -- I learned a
lot of approaches to problems that I would never have had if
I had gone directly into business." |
|
"It
gave me discipline in decision making: How to go about it, get
the facts, weigh the facts and come up with alternative solutions
and then decide which is better." |
|
"A
much more practical understanding of what business organization,
structure, policy -- these kinds of things -- were about. The
anatomy of a business." |
|
"I
developed a thought process that I wouldn't have otherwise.
It gave me an analytical ability and confidence...Sharpening
up writing skills and communication skills." |
|
"As
a pure liberal arts and classics major, it introduced me to
a world I didn't even know existed. I had never seen a balance
sheet, and income statement, cash flow -- I didn't know these
things existed or what they were used for...It completely opened
up a tremendous vista." |
|
"It
was enormously broadening and introduced me to a whole string
of concepts. It opened us up. You just learned an awful lot
of things -- none in great depth, but all in enough depth so
they were with you and you could draw on them and use them to
the extent you needed them." |
|
"A
very broad-based grasp of business. (I never had business courses
before)...I enjoyed that education and the technical part of
it. And what they didn't teach you, they taught you how to find
out." |
|
"It
gave me a much better sense of human relations and a general
appreciation of the things that go into business: the interrelationship
between finance, production and sales that a lot of people really
don't understand." |
Comfort
with the Corporate World and Self-Confidence
|
|
"I
wanted to go into business, but was unsure about what business
was. It taught me what business was all about." |
|
"It
gave me a broad understanding of what business was like." |
|
"It
gave you some prestige and self-confidence." |
|
"It
brought on a tremendous change of image and self-esteem. I went
there as practically a zootsuiter and almost overnight I became
more sophisticated. To this day, I've never been with a better
peer group than with my classmates at the Harvard Business School." |
|
"The
first year gave me a grounding on what business would have been
like. I could speak with some authority when I went in to see
the president of the company or presented an idea. I was confident." |
|
"I
had enough confidence that I could do the job and hold my own
in a corporation." |
|
"It
gave me the self-assurance that I could probably succeed reasonably
well in the business environment -- to hold my own with people." |
|
"A
feeling of confidence, that okay, now, you're going to have
to be good and face the business world. C'mon world, I'm ready!" |
|
"Confidence
and a feeling of self-worth." |
|
"To
figure out how the business world operated because I didn't
have the faintest idea...Harvard was probably the best in the
world." |
|
"They
built up my confidences, that I have always have been trying
to build all my life as a very shy individual...It was the confidence
that nobody out there in the business world knew a whole lot
more or different subjects or things I couldn't understand.
That there weren't any big secrets about how you do this or
that..." |
|
"You
know, you learn what the business dictionary is all about --
the vocabulary. You also got a good whack at the thought process
that goes into solving certain types of business problems." |
|
"A
lot of self confidence...an enormously expanded insight into
what went into the administrative process whether in business
or government...I did get some specific skills. I grew up an
awful lot in those two years." |
|
"A
lot of confidence. That was the greatest thing I got." |
What is
striking here is the omission of any reference to ethics. Several
men did recall some teaching of ethics at the Business School. For
example, one executive said (in response to a question on his community
activities), "I always get angry when people talk about HBS and
all the emphasis on making money. It simply isn't so. It wasn't when
I was there and I'm sure it isn't today." Yet, when the vast
majority of class members identify the main benefits they derived
from the Business School in the late 1940s, the ethical dimension
is missing.
What makes
this finding provocative is that when class members are asked what
values the Business School should be conveying to today's students,
their answer is unequivocal. "Ethics" is by far and away
the most important value cited (54%), with other values such as imparting
technical skills (14%) and the spirit of entrepreneurship (14%) trailing
far behind.
In stressing
the importance of ethics, the men are in no way minimizing the other
benefits the B-School imparted to them. Quite the contrary. For most
of the class, their B-School education was one of the peak experiences
in their lives, and they place the highest possible value on what
they got out of it. But yet, they feel that the emphasis today should
shift from what it was when they were at the school and should focus
first and foremost on ethics.
A similar
focus on ethics crops up in response to a related question in the
interview. We asked all class members what advice they would give
to the young people who are just starting their business careers today,
in the light of their own 45 years of experience. Among the top rated
forms of advice "strongly urged" by more than 70% of all
class members, three relate to the ethical dimension:
Chart 5 gives the rank
order of forms of advice the class urges on those about to launch
their business career. Readers will note the very high ranking given
to such practical matters as learning to write and speak effectively
and learning a foreign language, and the very low ranking -- #18 out
of a list of 18 -- given to working for a big company.
|
Chart
5
"ADVICE I WOULD GIVE TO YOUNG PEOPLE WHO ARE STARTING THEIR
BUSINESS CAREER TODAY "
|
|
"I Would Strongly Urge Them To..."
% |
|
|
"Learn
to write and speak effectively." |
96 |
|
"Depend
on yourself, not your employer for security. |
85 |
|
"Learn
a foreign language." |
85 |
|
"...Put
the ethical side ahead of everything else; character is more
important than skills." |
83 |
|
"Always
remember your family is more important than your career." |
72 |
|
"Make
time for community service." |
71 |
|
"Get
an MBA if you possibly can." |
62 |
|
"...Avoid
narrow technical skills and develop a broad liberal arts background." |
52 |
|
"Acquire
a technical specialty to fall back on." |
51 |
|
"Give
everything you've got to your career until it is well established." |
45 |
|
"Do
a good job but remember it's only a job, |
44 |
|
"Work
for a global company." |
38 |
|
"Work
for a small company, not a big one." |
35 |
|
"Work
for yourself, not for somebody else." |
33 |
|
"...Don't
worry about academic degrees, get as much practical experience
as you can." |
26 |
|
"...Take the toughest job you can find to test yourself." |
22 |
| "...Work
for a big company." |
16 |
The principal reason
so many class members stress ethics is that as they themselves have
matured they have increasingly come to realize the key role ethics
plays in their own pursuit of success -- in relation to their business
lives, their families and their involvement in the community. Tracing
their own ethical values back to their parents, 85 percent state that
their parents were an important influence in shaping their values.
There are many ways
in which their parents influenced them. Some of the men say that their
parents taught them the importance of love, marriage and family, others
attribute a lasting interest in books, music and education to their
parents, others mention religious beliefs and values. But the two
largest categories of parental-inspired values, by far, were honesty
and integrity and the importance of making a contribution to the society
by being a doer and doing the very best that one can. (Chart 6 presents
verbatim quotes on these two sets of values).
|
Chart
6
"HOW DID YOUR PARENTS INFLUENCE YOUR VALUES"
|
Honesty
and Integrity
|
|
"They
had high aspirations. They had high ethical standards that they
imposed on us. My mother was early in women's rights and very
active in community affairs, so her example influenced me...She
preached the importance of helping others instead of just yourself." |
|
"My
father was very successful and was offered the vice-presidency
of one of the NY companies. He turned it down because he thought
it would be better to bring up his family in a small town. He
had good morals. He was very community and service oriented." |
|
"Both
of my parents had a keen interest in helping people and that
obviously rubbed off on me." |
|
"My
father was a Presbyterian minister and from the first, I wanted
to clone him -- I wanted to be him -- just who he was. I saw
in him what I wanted to be, which is the ultimate praise." |
|
"My
mother and father played different roles...In terms of ethical
issues, of knowing what you believe in terms of what's right
and wrong...My father was more the man of principle and my mom
was the person of practice. He influenced me in the sense of
values...as I was growing up, those things were very important
to me, and they carried throughout my life." |
|
"There
are many values that a child learns very quickly. Honesty which
leads to integrity. And these are instilled in a child one way
or another very quickly and very early." |
|
"My
father was very patriotic, loved his country and was a very
honest and straightforward person." |
|
"They
influenced me very strongly toward my religion. I think my values
come partially from that...a sense of integrity and a sense
of playing by the rules." |
|
"I
always respected both my parents for very high ethical standards,
and I think they imparted that to myself and my brother." |
|
"My
dad was very successful...maybe not monetarily, but from respect
of his peers and fellow workers, he was a great example. He
started without any money and he never made a lot, but I think
he was very much respected by everyone." |
|
"My
father always knew the difference between right and wrong and
he expected the same from us." |
|
"My
father encouraged me to go to the business school. He influenced
my values from the standpoint of integrity, honest, and the
importance of family." |
|
"They
emphasized the importance of honesty...commitment, hard work
and family values. By example, they certainly established the
important of family and the importance of being well-rounded
-- having an interest in a whole variety of things." |
|
"Integrity
and honesty by example. A harder worker there never was than
my foster father. He as a grocer -- honest and reliable. If
he made a mistake on a bill, he'd give the money back." |
|
"My
father and I were partners for 35 years. [He stressed] doing
things right; don't try to knock anyone down; and money is not
the most important thing." |
|
Chart
6
"HOW DID YOUR PARENTS INFLUENCE YOUR VALUES "
|
The
Importance of Making a Contribution to Society by Being a Doer
and Doing the Very Best One Can
|
|
"Trying
to give one a sense of importance of family and trying to make
a contribution to whatever you're doing, whether in business
or non-business...My parents were very active in the local community
and my father was a leading businessman in town for many years." |
|
"My
father was a self-made business executive...a very positively
motivated person...He was a real doer. He was a positive influence
in the sense of 'hey, you can do anything you want to do." |
|
"I
thing they urged me to achieve all I was able to achieve; to
do the best I could do." |
|
"I
think it started when I started out as a choirboy in Manhattan.
I didn't like it and my parents said, 'You joined. You have
a job to do and you're going to that church every Sunday and
sing in that choir.' This was when I was about 11. They said,
'You've got a responsibility.' I came to like it very much.
But they laid down the law: 'When you make a promise to do something,
you do it.' That was the influence." |
|
"My
father was an outstanding business and community leader and
I tried to emulate him." |
|
"Number
one, was by example. I saw what I considered to be...a wonderful
marriage...a sense of understanding I tried to carry with me
-- in the sense of excitement. They had a sense of inquiry.
They were both interested in everything. It was a very stimulating
family atmosphere." |
|
"My
father died when I was 5. He was an extremely successful man
and that always stuck in my mind. My mother ran the family business
after that and she had a law degree in 1927. So I think we were
very much a family where people had been extremely achievement
oriented." |
|
"My
mother was a school teacher. From the bottom of her toes to
the top of her head, she believed that education was good and
vital and necessary. All of us were inculcated. She instilled
in us the need and the desire and the necessity to get an education,
and we all did." |
|
"My
mother taught us a sense of noblesse oblige -- that we had to give something back. She wanted us to be successful,
but she also wanted us to be successful in the sense that we
would be serving society." |
|
"They
were important in shaping some of the positive values and some
of the negative ones. My father was an achiever and I guess,
I got my urge to achieve from him. But my mother was a loving,
kind person and I've come to value that more as I get older." |
|
"He
was a successful man and kindled a sense of accomplishment in
me." |
|
"Both
my parents were highly motivated, highly concerned, caring people.
They were concerned about their children and society. They were
committed citizens. They knew how to have fun, though they didn't
have a lot of time for it. They were always fair and loving.
They imparted most of this by example." |
How do these ethical
values manifest themselves in the pursuit of business success? Throughout
the interviews, class members make repeated references to the absolute
importance of integrity in the conduct of one's business life. There
is almost a one hundred percent consensus that it is essential in
business "to be straight with people" (97%), to "avoid
the quick buck if it means cutting corners" (97%) and "to
give your customers or clients full value for their money (96%)."
These values are ideals
which many class members admit are difficult and often costly to live
up to. Meeting these high ideals involved sacrifice:
" "I used
to have falling outs...because I would not bend my ethics to fit the
situation and I find that in business it is inevitable to find people
for whom results come first and ethics come second, instead of the
other way around...I did not always endear myself to my boss."
" "The people
I worked for didn't really want to hear what the truth was or if they
heard the truth they didn't want to do anything about it...Eventually
I left the company."
" "There
comes a time when the organization demands that you do something and
there's no way you can do this and still live with yourself..I was
the vice president of the organization and it demanded that I do certain
things which I considered not appropriate and I walked out. I walked
away."
" "When a
corporation want to take deceptive, in some cases even illegal steps,
you have a lot of problems with it...I resolved the one I'm thinking
about my not sending the letter (the company wanted me to send). I
wouldn't do it."
Some class members report
making compromises with their ethical ideals. One, a government employee,
speaks of his experience in banking where he would turn down non creditworthy
applications only to have "Congressman Zilch's office go to the
Secretary of Commerce and before you knew it our loan negative was
reversed and the company got its money." Asked how he resolved
this dilemma, he answered: "We'd flow with it.
We'd cover ourselves
with notes to the file saying this loan was made over our protest...We'd
play paper games like that."
Another executive states:
"...you have endless occasions when you have an opportunity to
make money by cutting a corner and sometimes I have and sometimes
I haven't." Asked how he resolved these various opportunities
to cut corners, he answered: "Most of the time I resolved it
in a way that I would be willing to discuss, but in a few instances
I don't think I want to talk about it." Asked how he might resolve
such ethical dilemmas today, he responded: "I'd be less inclined
to cut a corner. One of the advantages of being my own boss is that
I've made my own choices and the way I want to live with them."
Stepping back from the
specific findings, one is left with several general impressions about
the role of ethics in the business lives of class of '49. First, that
business ethics is not an academic abstraction for these men: it is
something they have lived with intimately and concretely: not necessarily
every day, but frequently enough and with enough intensity so that
it has become a subject of central importance to them. Second, that
they are men who brought a firmly formed ethical code to their careers,
rooted in the nurturance they received from their parents. And third,
that perhaps they were not as well prepared by their MBA education
as they might have been for all of the subtleties and conflicts they
encountered between their conviction that the best way to make profits
is by serving people and giving full value for the money, and the
pressure to make profits and advance one's career by cutting corners.
We will discuss the significance of this ethical struggle at the end
of this article.
The most frequently
cited conflict by a wide margin is that between business success and
family. The conflict is omni-present: a business career is so demanding
that it would be all too easy to devote one's total time and energy
to it. Raising a family and maintaining a close and loving relationship
with one' s wife and children is also demanding of time and energy.
Inevitably, the two collide. How well have the members of the class
of '49 managed this conflict (at least in their own eyes), and what
advice do they have for younger people facing this same conflict,
in the light of their hard won experience?
On this issue, the class
is split down the middle: 46% feel they "did a good job of"
managing the conflicting demands of career and family life, 44 admit
"they could have done it a bit better," and 6% say that
in retrospect, they would have done it very differently. The other
4% were either never married or didn't answer the question. In other
words, exactly half the men interviewed feel they did not manage this
conflict in a wholly satisfactory way.
Asked what, in retrospect,
knowing what they now know, they might have done differently, the
most frequent response was that they should have worked less and spent
more time with their family and children. Some men mention the corrosive
effects of excessive travel and blind loyalty to the company. Most
experienced the conflict as an almost irreconcilable struggle between
two all-important values. So difficult is it resolve satisfactorily
that almost half of those who confessed that they had not managed
the conflict with complete success admitted that they would probably
repeat the same mistakes if they had it to do all over again. One
man summed it up this way:
" "I tended
to favor career, because I rationalized as many men do that my job
was to create...security and provide various benefits and therefore
the family could do without me at the time."
Asked if he would do
it differently, knowing what he knows today, he answered, "Uh,
probably not."
All members of the class
were asked what advice they had for new Business School graduates
on "how they should go about balancing their business and non-business
lives." Answers ranged from one extreme to the other, with most
men favoring a balance in which the family is given its just due even
at the expense of the business side of life. Only 6% give clear priority
to business over family and other non-business involvements. An additional
18% takes the position that at the outset of one's business career
it may be necessary to give priority to business, but thereafter a
better balance ought to be achieved. At the other end of the spectrum,
25% urge that priority be given to family and other non-business interests
and activities. In the middle, 37% insist that a viable balance can
and should be found between the business and non-business spheres
of life. The remaining 14% were stymied and gave not answer.
Chart 7 presents a series
of verbatim quotes on the advice members of the class have for young
people on how to resolve the difficult tension between the demands
of business and a stable and happy family life.
|
Chart
7 ADVICE
ON HOW TO RESOLVE THE FAMILY/CAREER DILEMMA
|
Priority
to the Job (At Least at First)
|
|
"You've
got to give priority to your job, because it's the basis of
your family's security and your own feeling of satisfaction." |
|
"Keep
business first." |
|
"Work
very hard. The family is important -- one of my sons thinks
it's more important than business. That's his choice not mine.
You have to spend a lot of time on business initially -- a lot
of time." |
|
"Find
a job or a company where you enjoy what you do everyday. Then
find time for your family, then for outside interests." |
|
"First
of all, you have to be committed to your business. Number one.
If your business is not successful, you certainly are not doing
a service to the community, yourself, or your family. So I think
you have to make sure that takes priority." |
|
"My
advice changes over the decades. The first decade, if they're
going to start their own business, I think they've got to spend
more time with their own business." |
|
"There's
no question that it depends upon the job they take, certainly
they must make a commitment to the job initially, recognizing
the importance of their family." |
|
"If
they make a fair amount of successes in life, then they'll be
happy also in their home life...If you can become a success
in your business and don't sacrifice the family too much, it
will come back in spades because you'll be happy and you'll
be able to treat them properly." |
|
Chart
7 ADVICE
ON HOW TO RESOLVE THE FAMILY/CAREER DILEMMA
|
Priority
to the Family
|
|
"They
should never sacrifice their family for the business. There's
not enough money to pay for messing up a child." |
|
"The
greatest satisfaction I've had...has come from my family. I
had to put business on a certain high pedestal...but the family
aspect as you look back on it is the only thing that lasts.
What did you get out the business world? Oh, you got some money
and maybe somebody gave you a gold watch. But your family --
if you're fortunate and you're still around and you've nurtured
it from the beginning and they still pay attention to you --
I don't think there's anything more important as you grow older
than having a good relationship with your family." |
|
"The
family is really the bulwark of anybody's life in society and
you simply have to put that first, in my opinion. Most of the
people that have been successful have done just that." |
|
"I
still think your own personal happiness comes first, no matter
how much money you make. Make sure your family is all right." |
|
"Having
success in business isn't worth a damn unless you have someone
to share it with. If you destroy your family along the way,
it's not worth it." |
|
"Jobs
are temporary, family is permanent. You have to carve out time
for your family. You have to have an interest you can share
with them." |
|
"What
it all comes down to is friends and family and love. Companies
will take everything you give them and more." |
|
"Stay
relaxed or it will mess up your marriage. Some people get too
worked up about careers and lose track of other important things." |
Despite all of the pressures
on their time from the demands of their business careers and family
lives, virtually all class members did community service. Their involvement
covered an immense range -- from symphony orchestras, museum directorships
and church choirs to running soup kitchens, managing the local zoo,
running the police boys' club, organizing sailboat races, running
for political office, starting a school for emotionally disturbed
young people, and fund raising for countless non-profit public service
organizations.
Chart 8 gives a sampling
of their community activities.
The single largest categories
of community activities are religious in character, followed by service
on non-profit boards and organizations established to assist young
people.
Public service has given
most class members a different form of gratification than that offered
by their business careers, much of it responsive to a deeply felt
need to give something back to the community, to help those who need
help, to heed a religious call to do service and to adhere to strong
ethical standards.
|
Chart
8 COMMUNITY SERVICE ACTIVITIES |
||
|
Korean
Veterans Memorial Milwaukee
Art Museum Metropolitan
Planning Board of Toronto Board
of Selectman Democratic
National Finance Committee City
Commissioner Job
Corps National
Alliance of Businessmen Soup
Kitchen Church
Board Chairman Trustee
of Synagogue National
Council of Churches Society
of Friends (Quakers) Eucharistic
Minister The
Cancer Society Robert
Crown Center for Health Education YMCA
Salvation
Army Berry
College Advancement Committee Endowment
for the Arts Windsor
County Partners Wildlife
Safari Foundations Ethics
Programs |
Botanical
Gardens Planned
Parenthood Trustee/President
of a Hospital Polio
Plus Nursing
Home Partnership
for Drug Free America Advisory
Committee on Substance Abuse CASA
(Center on Addiction and Substance Abuse Carnegie
Substance Abuse Advisory Committee Trustee
of St. John's Hospital, LA Masters
Swimming Program Umpire
for Little League Started
a local Soccer League Settlement
House for Children Trustee
of Catholic Girls' College Chairman
United Negro College Fund in Wisconsin Founder
of Milton School for Emotionally Disturbed Children Police
Boys Club President PTA
President Securities and Exchange Commission |
Johnson
Foundation Cleveland
Foundation University
of Texas Law School Foundation West
Georgia College Foundation Better
Business Bureau Boy
Scouts Vista
del Mar Orphan's/Children's Home Santa
Barbara Humane Society United
Way Urban
Institute Trustee
at Case Western Reserve University Goodwill
Industries Public
TV Station Repertory
Theater Regent
of Holy Cross University San
Francisco Conservatory of Music Shakespearean
Festival, Asheland Greenwich
Academy Memphis
Health Foundation Madison
Square Boys and Girls Club |
There are some broader
implications concerning the nature of business success that deserve
comment. The preoccupation of the class of '49 with the ethical dimension
of success collides head on with the stereotypes of business dominant
in the society.
For more than a century,
a negative stereotype of the business executive has pervaded the culture.
Countless books and films have drummed into our sensibilities the
picture of the successful businessman (it is a predominantly male
image) as a rapacious, wealth-obsessed person who puts money and profit
ahead of all other values. Sometimes he is portrayed as a lonely and
pitiable figure unable for all of his money to find happiness, having
sacrificed to his false god of wealth his spouse, children, friends,
community and the other values that give life meaning. At other times,
he is presented as a powerfi~1 villain, exploiting his employees,
tossing them on the scrap heap of the unemployed when they no longer
serve his convenience, bilking the public, creating hazards to public
health and safety, all this destruction in the name of a sterile and
pitiless "bottom line."
The members of the class
of '49 do not fit this stereotype. The interviews suggest that they
are neither larger-than-life predators nor lonely, pitiable figures
who have sacrificed family and friends for wealth. On the contrary,
the survey shows a group of men deeply committed to their families
and communities who mellow out as they grow older, who put the enjoyment
of work ahead of money and power and for whom the ethical dimension
of business life is all-important opportunity to reaffirm the merits
of profit making. They do so because they assume that a truly successful
business makes its profits by serving the public's health, safety,
convenience and material needs, and that the quickest road to failure
and disaster is to put the bottom line ahead of these values. They
also assume that of course everyone understands and accepts this fundamental
verity, so that in praising profit-making they are saluting a commonly
shared value of democratic capitalism. Whereas, in actuality, more
often than not, they are inadvertently reconfirming the public's worst
fears that business is more interested in profits than in contributing
to the public's well-being.
Classical economic theory,
and the ideology that accompanies it, also contributes to the stereotype.
Hardly a day passes without some variant of the 'invisible hand' thesis
offered in defense of market economics and the capitalist system:
the idea that a market economy works best when individuals and businesses
are free to pursue their own economic interests, and that some automatic
mechanism reconciles this pursuit with the general interest. It is
a short and logical step from this argument to the "greed-is
good" sermon of Ivan Boesky.
When we examine the
lives of the class of '49, however, we clearly see the inseparability
of ethics and the vocation of business in democratic capitalism. Most
members of the class of '49 have served on the front lines of our
economic-political system. There is no better way to learn how - capitalism
works in practice than to listen carefully to what men such as these
tell us about how they have made their day to day decisions over a
period of years and decades. Being straight with people, avoiding
corner cutting for the sake of profits, and giving people full value
for their money -- these are the most universally endorsed business
ethics they hold. The importance they attribute to them does not come
from any lack of challenge. These older men are insistent on imparting
this code of ethics to young people starting their business careers
precisely because the temptation to compromise the code is omnipresent.
The older men have come to see the necessity of resisting this temptation
as essential to their success.
What they say undercuts
the invisible hand theory. There is nothing automatic about reconciling
their pursuit of a successful business career with ethical service
to public health, safety and well being. As we have seen, they freely
discuss the many opportunities they had to "cut corners".
Some admit, with regret, that they sometimes did so. All of them urge
that the number one priority of the B-School should be to teach ethics,
above all else. They have learned from their own experience how necessary
an ethical consciousness is to the pursuit of profitability without
cutting corners.
We have seen how constant
juggling was needed to reconcile a successful family life with a successful
career. Obviously, there is no invisible hand balancing these two
success goals. Nor is there any automatic mechanism reconciling profits
based on serving the public rather than exploiting it.
Nothing would enhance
society's understanding of business better than a genuine grasp of
this point. Democratic capitalism, as it has evolved in the United
States, is more than the freedom of markets to function without interference.
It also takes a high order of ethical integrity to make it work successfully
as a political institution. As long as our society recognizes this
truth and insists that its business people assign to it the highest
order of importance, our system -- and the people who manage it --
will be successful in the fullest meaning of the term.
This is the message
the class of '49 is sending to the rest of us. It is a message that
is essential not only to our own people at home, it is also important
for other nations who are just beginning to experiment with market
economies to know that technical economics without ethical commitment
is a formula for political disaster.
This way of reconciling
their personal success with the well-being of the larger society lies
at the very heart of the self-identity and outstanding success of
the class of '49.
[1] See Yankelovich, Daniel, New Rules: Searching for Self-fulfillment in a World Turned Upside Down. (New York: Random House, 1981).
[2] DYG Scan -- A Trend Identification Program is an annual tracking study of changing social trends. Scan is a proprietary subscription research service, not in the public domain.
[3] The charts in this article are also reproduced in a slightly altered form in The Research Report which presents all the findings of the Class of '49 Survey.